Frequently Asked Questions
Everything you need to know about your order and our premium garments.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 working days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that sale items are eligible for store credit only.
How do I find the right fit?
Each product page features a detailed size guide and fit notes. As our silhouettes range from slim to oversized, we recommend checking the specific measurements provided to ensure your desired look.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and flexible payment options such as Afterpay and Laybuy.
Can I cancel or modify my order?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee cancellations or modifications, but please contact our support team immediately to see if we can assist.
How should I care for my I Love Ugly garments?
To maintain the longevity of your pieces, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the internal wash tag of every garment.