Returns & Exchanges
We are committed to ensuring you are satisfied with your purchase, offering a 30-day window for returns or exchanges on all full-priced items. All garments must be returned in their original, unworn condition with all premium tags and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all I Love Ugly custom tags and labels are attached to the garments.
Drop Off Shipment
Print your generated shipping label and drop the package off at your nearest authorized courier location or post office.
Quality Inspection & Refund
Once our warehouse team inspects the items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing